SovWare is looking for a Senior Support Engineer to join our team. If you are familiar with WordPress and have a passion to help people with your knowledge, we are looking for you. Come and work with a vibrant growing team and be the face of our products.
Job Position: Senior Support Engineer
No. of Vacancies: 01
Job Type: Remote/Onsite
Salary: BDT 35,000 – BDT 45,000 (Depending on your experience)
Location: 139, TPL Complex, Signboard
Responsibilities
Provide live chat support, and answer support tickets via Helpscout, and WordPress Repository in a clear and concise manner.
Respond to Social Media inquiries (Facebook, Twitter).
Provide PHP, JQuery, HTML, CSS fixes, and minor customization support to our clients.
Test WordPress Themes and Plugins to find bugs and report to our development team.
Monitor support and participate in the quality assurance of our products.
Satisfy users and convince them to purchase through top-notch pre-sales support.
Requirements
Proficient in written English and excellent communication skills.
Must be able to write grammatically correct responses.
2+ years of experience in WordPress Support.
Solid understanding of WordPress Action/Hooks, PHP, HTML & CSS(Advanced), WordPress Theme or plugin Customization.
Advanced debugging skills using browser inspection tools.
Great knowledge of WordPress Themes and Plugins as we work with WordPress-related products.
Participate in documentation writing and improvement.
An ability to handle immense pressure and a passion for solving complex issues.
Calmness and a great sense of humor.
Must be polite and should have good interpersonal communication skills.
A team player.
Preferable Skills
If you have the following skills, it will be a plus and put you ahead of others. But they are not 100% required if you are a fast learner.
Experience with WordPress Development
Hands-on development experience using PHP, HTML, CSS, AJAX, and JavaScript.
Basic knowledge of Vue.js or other JS frameworks.
Participated in a course like IELTS, and TOEFL.
Educational Requirements
Your degree & results do not matter as long as you have skills.
Working Schedule
From 8:00 PM to 4:30 AM. (Sunday to Thursday).
Weekly 5 days, Friday & Saturday are holidays.
What We Offer
50% of the total medical expenses each month.*
Yearly casual and sick leave.
Paid leaves and bonuses for newly married members.
Free Lunch, coffee, tea, and snacks.
Annual retreat at least once.
Fun and entertainment with sports like cricket and table tennis etc.
Very friendly and cozy workplace.
2 festival bonuses.
Performance bonus.
Yearly salary increment based on performance
Paternity and maternity leave with allowance.
Knowledge-sharing sessions on a regular basis.
Other benefits as per company policies.
Application Instruction
Please submit your application through the following link:
https://sovware.com/job/senior-support-engineer/
