Friday, March 29, 2024
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Job Opportunity For Senior Support Engineer

SovWare is looking for a Senior Support Engineer to join their team. If you are familiar with WordPress and have a passion to help people with your knowledge, we are looking for you. Come and work with a vibrant growing team and be the face of our products.

Job Position: Senior Support Engineer
No. of Vacancies: 01
Job Type: Remote/Onsite
Salary: BDT 35,000 – BDT 45,000 (Depending on your experience)
Location: 139, TPL Complex, Signboard

Responsibilities

  • Provide live chat support, and answer support tickets via Helpscout, and WordPress Repository in a clear and concise manner.
  • Respond to Social Media inquiries (Facebook, Twitter).
  • Provide PHP, JQuery, HTML, CSS fixes, and minor customization support to our clients.
  • Test WordPress Themes and Plugins to find bugs and report to our development team.
  • Monitor support and participate in the quality assurance of our products.
  • Satisfy users and convince them to purchase through top-notch pre-sales support.

Requirements
  • Proficient in written English and excellent communication skills.
  • Must be able to write grammatically correct responses.
  • 2+ years of experience in WordPress Support.
  • Solid understanding of WordPress Action/Hooks, PHP, HTML & CSS(Advanced), WordPress Theme or plugin Customization.
  • Advanced debugging skills using browser inspection tools.
  • Great knowledge of WordPress Themes and Plugins as we work with WordPress-related products.
  • Participate in documentation writing and improvement.
  • An ability to handle immense pressure and a passion for solving complex issues.
  • Calmness and a great sense of humor.
  • Must be polite and should have good interpersonal communication skills.
  • A team player.

Preferable Skills
If you have the following skills, it will be a plus and put you ahead of others. But they are not 100% required if you are a fast learner.
  • Experience with WordPress Development
  • Hands-on development experience using PHP, HTML, CSS, AJAX, and JavaScript.
  • Basic knowledge of Vue.js or other JS frameworks.
  • Participated in a course like IELTS, and TOEFL.

Educational Requirements
Your degree & results do not matter as long as you have skills.

Working Schedule

  • From 8:00 AM to 4:30 PM. (Sunday to Thursday).
  • Weekly 5 days, Friday & Saturday are holidays.

What We Offer
  • 50% of the total medical expenses each month.*
  • Yearly casual and sick leave.
  • Paid leaves and bonuses for newly married members.
  • Free Lunch, coffee, tea, and snacks.
  • Annual retreat at least once.
  • Fun and entertainment with sports like cricket and table tennis etc.
  • Very friendly and cozy workplace.
  • 2 festival bonuses.
  • Performance bonus.
  • Yearly salary increment based on performance
  • Paternity and maternity leave with allowance.
  • Knowledge-sharing sessions on a regular basis.
  • Other benefits as per company policies.

Application Instruction
Please submit your application through the following link:
https://sovware.com/job/senior-support-engineer/
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